http://www.managecustomers.com Our Mission: To provide you with the necessary open source CRM and web-based customer relationship management software and also provide your organization with strategies for creating and sustaining the relationships you have with your valued customers. en http://www.managecustomers.com/customer_relationship_management/crm <p><img src="/files/managecustomers/bar-graph.gif" align="right" hspace=10 vspace=0>Customer relationship management is a corporate level strategy, focusing on creating and maintaining relationships with customers. Several commercial CRM software packages are available which vary in their approach to CRM. However, CRM is not a technology itself, but rather a holistic approach to an organisation's philosophy, placing the emphasis firmly on the customer.</p> <p>CRM governs an organization's philosophy at all levels, including policies and processes, front of house customer service, employee training, marketing, systems and information management. CRM systems are integrated end-to-end across marketing, sales, and customer service.</p> <p>A CRM system should:</p> <ul> <li>Identify factors important to clients. <li>Promote a customer-oriented philosophy <li>Adopt customer-based measures <li>Develop end-to-end processes to serve customers <li>Provide successful customer support <li>Handle customer complaints <li>Track all aspects of sales <li>Create a holistic view of customers' sales &amp; services information </ul> <h3>Take a look at our <a href="/customer_relationship_management/solutions">customer relationship management solutions</a> or read more about <a href="/customer_relationship_management/info">customer relationship management</a>.</h3> Tue, 14 Nov 2006 13:22:50 -0500 joseph 1 at http://www.managecustomers.com